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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A) Cloud Contact Center with AACC
B) Subscription-based payments
C) Cloud Storage Box
D) Managed Private or Hybrid Networks

2. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 10 or less
B) 20 or less
C) 15 or less
D) 5 or less

3. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) CC-Elite can be ordered as a standalone for a 3rd party PBX.
B) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
C) Call Center Elite requires CMS.
D) Call Center Elite includes Business Advocate.
E) It is sold through Direct and Indirect channels.

4. An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A) 750
B) 1500
C) 1000
D) 500

5. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A) MS SQL 2017
B) MS SQL 2016
C) MS Windows Server 2012
D) MS Windows Server 2016
E) Microsoft.NET Framework R4.7.2

Solutions: