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Avaya 6401.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IP Office System Architecture | - Licensing structure and feature sets - Core components and system modules |
| Topic 2: Voicemail and Messaging | - Voicemail Pro configuration - Auto attendant and call routing |
| Topic 3: Troubleshooting and Diagnostics | - Call flow troubleshooting - System logs and error analysis |
| Topic 4: Installation and Initial Configuration | - IP Office Manager configuration basics - System deployment and setup procedures |
| Topic 5: System Administration and Maintenance | - Backup and restore procedures - Software upgrades and patching |
| Topic 6: Telephony and Trunk Configuration | - PRI and analog trunk setup - SIP trunk configuration and management |
| Topic 7: User and Extension Management | - User profiles and extension assignment - Dial plans and numbering configuration |
| Topic 8: Networking and Integration | - IP routing and network configuration - LAN/WAN integration considerations |
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