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SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Management | 8%-12% | - User creation and maintenance - Access control management - Business roles and access rights |
| Topic 2: Reporting and Analytics | 8%-12% | - Excel integration with reports - Interactive dashboards - Custom report components |
| Topic 3: Personalization and Extensibility | <8% | - Custom business objects - Mashups and custom fields |
| Topic 4: Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Topic 5: Data Migration and Integration | >12% | - Troubleshooting migration issues - Data migration templates and workbench - Pre-packaged integration scenarios |
| Topic 6: Implementation Basics and Fine Tuning | 8%-12% | - Configuration and administration tasks - Fine-tuning timeline and dependencies - Tailoring standard settings |
| Topic 7: Territory Management | <8% | - Territory hierarchy setup - Territory determination rules |
| Topic 8: Visit Planning and Execution | <8% | - Activity planning and scheduling - Visit surveys and follow-up tasks |
| Topic 9: Lead and Opportunity Management | 8%-12% | - Lead distribution and qualification - Opportunity creation and buying center - Revenue scheduling and sales stages |
| Topic 10: Product and Pricing | 8%-12% | - Internal and external pricing determination - Trigger pricing in sales documents - Pricing components configuration |
| Topic 11: Account and Contact Management | <8% | - Contact data maintenance - Account groups and relationships |
| Topic 12: Workflow and Notifications | <8% | - Notification process setup - Workflow conditions and actions |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. Which of the following activities can you contain territory determination?
There are 2 correct answers to this question.
Response:
A) Sales Quotes
B) Opportunities
C) Promotions
D) Campaigns
2. A Bill of Material was triggered from SAP Hybris Cloud for Customer using the Request External Pricing option. Where can the pricing and quantity be edited?
Please choose the correct answer.
Response:
A) In the child item only
B) In the parent item only
C) In the quotation header
D) In both the parent item and the child item
3. Which elements in a ticket are uniquely identified using a registered product?
There are 2 correct answers to this question.
Response:
A) Service Level Agreements
B) Service Entitlements
C) Warranty
D) Contract
4. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this?
There are 2 correct answers to this question.
Response:
A) Create a new approval process.
B) Define a condition in the approval process.
C) Assign an e-mail template for approval communication.
D) Create a copy of the default approval process and maintain the copy.
5. Which of the following activities can you perform with the SAP add-in for Microsoft Excel?
There are 2 correct answers to this question.
Response:
A) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
B) Upload Microsoft Excel workbooks to SAP Cloud for Customer
C) Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
D) Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: B,D | Question # 5 Answer: A,B |
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