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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Integration | 8% - 12% | - System Connectivity
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
Which possibilities are offered in FSM to limit the amount of data which is synced to the mobile app?
Choose Two correct answers.
A. Make permissions more restrictive in the User group of the affected user
B. Configure I Days Since Last Change To Mark Obsoletei and 'Visibility Days' Settings in the Company Settings section.
C. Use Data Sync Rules
Question 2
How would a field service technician update the service assignment status? Choose the correct answer
A. By navigating to the address on the service assignments
B. By adding a checklist
C. By setting the relevant workflow step
D. By opening the service assignments
Question 3
Is it possible to trigger a sync-process each time you open the mobile app? Determine whether this statement is True or False.
A. False
B. True
Question 4
What does a report template contain? Choose Three correct answer.
A. Style files
B. Images
C. Output templates
D. Integration files
E. Translation files
Question 5
Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
A. Administration
B. Smart forms and Feedback
C. Planning and Dispatching
D. Master Data
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A,B,E | Question 5 Answer: B |
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Norton 
Olive 
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