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Infosys DRETREPOSIC2206 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Inventory Management | 25% | - Shrinkage prevention - Stock control and replenishment - Stocktaking and reconciliation |
| Topic 2: Merchandising & Visual Display | 15% | - Planogram compliance - Promotional displays - Product presentation |
| Topic 3: Financial & Administrative Basics | 15% | - Sales reporting - Store security and compliance - Cash handling procedures |
| Topic 4: Store Operations Management | 25% | - Daily store workflow - Staff scheduling and supervision - Opening and closing procedures |
| Topic 5: Customer Service & Sales | 20% | - Customer experience standards - Sales techniques and targets - Complaint handling |
Infosys AS-DRETREPOSIC2206-RETL Store Management Mod Sample Questions:
1. During a stock receipt process in a store, completion of an item receipt happens once:
A) All of the above
B) All received cartons are scanned
C) The supervisor signs bill of lading
D) All discrepancies in the delivery are noted by sales supervisor
2. POS system affects
A) All of the above
B) Customer Service
C) Operational Efficiency
D) Marketing Efficiency
3. Store Management is about managing
A) Sales and services
B) Infrastructure and resources
C) None of the above
D) Resources, infrastructure and sales & services
4. Loyalty programs help retailers in
A) All the above
B) Customer retention
C) Reducing marketing and advertising cost
D) Business stabilization
5. Which type of in-store display highlights a central store theme and merchandise at vantage points in the store
A) Posters
B) Window display
C) Focal point display
D) Merchandise stacks
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |

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