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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC feature directly supports the business goal of increasing revenue through cross-selling?

A) Automated callbacks to reduce wait times.
B) CRM integration with screen pops that include product recommendations and customer history.
C) Real-time wallboard displays for supervisors.
D) After-call work (ACW) state for wrapping up the call.

2. A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?

A) A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
B) The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.
C) Using the CRM's public REST API with inbound POST requests to the AICC application server.
D) A direct, persistent SIP trunk connection from the CRM to the AICC CTI.

3. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To synchronize the clocks between the two systems.
B) To maintain NAT traversal and detect connection failure quickly.
C) To transfer call control signals.
D) To ensure the audio quality remains high.

4. When sizing the database server for AICC, which type of database workload is most typical?

A) Purely analytical workloads.
B) Purely transactional workloads.
C) A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
D) The database is only used for storing configuration.

5. When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?

A) Daily network bandwidth consumption.
B) The CPU utilization of the media servers.
C) The number of concurrent agents supported.
D) Daily storage consumption for call recordings in bytes.

Solutions: