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Certification Path
The PeopleCert ITIL Practitioner Exam certification includes only one ITIL Practitioner certification exam.
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ITIL Practitioner Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITIL Practitioner exam dumps will include the following topics:
- Be able to use IT Service Management concepts that are important drivers of continual service improvement
- Be able to use IT Service Management concepts that are important drivers of continual service improvement
- Be able to apply the CSI approach to manage improvements in a given organizational context
- Be able to apply the CSI approach to manage improvements in a given organizational context
- Be able to use metrics and measurement to enable continual service improvement
- Be able to apply organizational change management to support continual service improvement
- Be able to apply organizational change management to support continual service improvement
- Be able to communicate effectively to enable continual service improvement
Prerequisites
Those specialists who plan to obtain the ITIL Practitioner certificate should already hold ITIL V3 Foundation or ITIL 4 Foundation. The intended audience for the certification exam is those IT professionals who are looking to gain and validate their competence in adopting and adapting the ITIL guidance to their own specific circumstances and needs.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Continual Service Improvement (CSI) Approach | 25% | - CSI model and steps - Improvement initiatives - Adapting and adopting ITIL |
| Communication and Measurement | 15% | - Effective communication planning - Reporting and using data - Metrics and measurement frameworks |
| Organizational Change Management | 20% | - Change management principles - Stakeholder engagement - Overcoming resistance to change |
| Key Concepts and Guiding Principles | 25% | - ITIL service management concepts - Nine ITIL guiding principles - Four dimensions of service management |
| Practical Application and Case Studies | 15% | - Integrating ITIL practices - Applying concepts to real-world scenarios |
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