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This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
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Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot hybrid and migration issues | 10-15% | - Resolve hybrid configuration wizard and connectivity problems - Address coexistence and free/busy sharing problems - Fix directory synchronization issues - Troubleshoot mailbox migration batches and failures |
| Troubleshoot mail flow issues | 20-25% | - Address issues with attachments and Defender for Office 365 - Troubleshoot mail flow rules and routing issues - Resolve send/receive failures, delays, and NDRs - Interpret message headers and message trace results |
| Troubleshoot compliance and retention issues | 25-30% | - Manage retention policies and retention labels - Address data loss prevention (DLP) issues - Resolve eDiscovery and content search problems - Troubleshoot in-place holds and litigation holds |
| Troubleshoot mail client issues | 20-25% | - Troubleshoot Outlook on the web access and functionality - Address mailbox settings and calendar sharing issues - Resolve Outlook connectivity and profile issues - Fix mobile device and ActiveSync problems |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Fix mailbox database and quota issues - Manage mailbox and recipient configuration - Resolve permissions and access control problems - Troubleshoot email address policies and accepted domains |
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