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WGU Operations-Management Exam Syllabus Topics:

Section	Objectives
Topic 1: Competency 6: Production Planning and Scheduling	- Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Aggregate planning - Theory of Constraints (TOC)
Topic 2: Competency 4: Supply Chain Management	- Supply chain design and strategy - Sourcing and procurement - Logistics and distribution - Inventory management
Topic 3: Competency 2: Quality Management	- Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure)
Topic 4: Competency 5: Capacity Planning and Facility Layout	- Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies - Location analysis and decisions
Topic 5: Competency 1: Operations Management Fundamentals	- Product and service design - History and evolution of operations management - Operations strategy and competitive priorities
Topic 6: Competency 3: Process Improvement and Problem Solving	- Statistical Process Control (SPC) - Lean operations and waste elimination - Six Sigma methodology - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle
Topic 7: Competency 7: Forecasting	- Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures - Qualitative forecasting methods

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

Which capacity planning measurement tells how much capacity a company is using?

A. Capacity utilization
B. Effective capacity
C. Design capacity
D. Capacity focus

Reveal Solution Discussion 0

Correct Answer: A 🗳️