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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)

A) Database Server Details
B) Primary Proactive Contact Details
C) Secondary Proactive Contact Details
D) Email Server Details
E) WebLM Server Details

2. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Check the account log to see if a supervisor stopped the original job manually.
B) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
C) Check the account log to seeifthe user remembered to run the record selection for the linked job.
D) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
E) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.

3. A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?

A) 400
B) 600
C) 200
D) 800

4. A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A) The HDSC system is not running.
B) The data pump is not running.
C) The dccserver is not running.
D) The logger is not running.
E) The service monitor is not running.

5. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) six months plus the current month
B) three months plus the current month
C) The current month
D) since the dialer was installed

Solutions: