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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

A) Restart httpd on the Auxiliary EPM.
B) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
C) Upgrade the Auxiliary EPM.
D) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>

2. In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

A) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
B) The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
C) The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
D) The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].

3. Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)

A) PostgreSQL logs
B) Tomcat logs
C) Transcriptions Logs
D) Apache/httpd logs
E) Process Logs

4. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ICR Core
B) the ICR Pluggable Data Connector (PDC)
C) the Self Service Application (SSA)
D) the ACR call Control application (CCA)

5. You want to setup a single server Avaya Aura Experience Portal system. Which three components can co-reside on a single server? (Choose three)

A) Primary Experience Portal Manager (EPM)
B) Media Processing Platform (MPP)
C) Telephony server
D) Application server
E) Auxiliary EPM

Solutions: