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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Topic 2: Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Topic 3: Solution Sizing and Bill of Materials | - Solution Configuration
|
| Topic 4: Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Topic 5: Networking and Infrastructure Design | - Infrastructure Requirements
|
| Topic 6: Unified Communications and Collaboration Design | - UC Applications
|
| Topic 7: Implementation and Migration Planning | - Deployment Strategy
|
Avaya Midsize Solution Design Sample Questions:
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When the IP Office phone loses contact with the IP Office In the cloud data center
- B. When the mobile device loses contact with the IP Office In the cloud data center
- C. When simultaneous mode for the IP Office user is not available
- D. After the mobile device rings an administer-able number of rings.
Correct Answer: D 🗳️
You have just completed a series of discovery conversations with a customer.
To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?
- A. A single design diagram
- B. An architectural diagram for each person
- C. A single architectural diagram
- D. A design diagram for each person
Correct Answer: B 🗳️
Which license is only available In a CapEx model?
- A. Digital user
- B. AWFOS
- C. ASBCE
- D. Analog user
Correct Answer: D 🗳️
One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?
- A. Expansion IP500 V2
- B. Linux servers
- C. CentOS servers
- D. SCN IP500 V2
Correct Answer: B 🗳️
Refer to the Scenario: IT-FAC.
IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?
- A. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
- B. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
- C. Add an E1 or T1 line with a combo card.
- D. Add a second Portwell SBCE to provide High Availability (HA).
Correct Answer: C 🗳️
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