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Facebook Certified Community Manager Sample Questions:
1. A large parenting support group is open to all parents. It began in the UK without any advertising and now has a global community with members mainly in English-speaking countries.
The other location demographics are much smaller in size than the UK base but are steadily growing.
The group wants to be more culturally inclusive.
Which strategy can the community manager use to include all audience segments?
A) Ask members which types of tools and content they want more of.
B) Research and change the content types to align with the demographics of all community members.
C) Repurpose content by reviewing and recycling previous posts.
D) Increase engagement-type posts and use only new content to create engagement.
2. A small, local online community of 5,000 members is launching a major outreach project to double membership by the end of the year. The community is focused on physical activity and doesn't show preference for any age group or gender.
The community is based on Facebook and uses a group as the primary hub where people can connect.
What's the most efficient way for the community manager to expand local reach?
A) Place targeted ads for potential members using fitness and wellness interest targeting
B) Launch a referral program for current members to invite their neighbors to join the community
C) Partner with a national newspaper and publish an article about the community
D) Encourage the moderation team to comment more on the content
3. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)
A) Ask members to tag an admin every time someone asks a repetitive question
B) Pin a post as an announcement in the group
C) Direct members to report repetitive questions using the Report to Admin tool
D) Create a frequently asked questions learning unit
E) Add useful posts to a topic tag dedicated to frequently asked questions
4. A toddler milk formula company with a large community asks the community manager to help due to low community engagement.
Parents join the community for support and to create connections with other parents. However, most members are disengaged.
What should the community manager do to increase meaningful connections among members in the closed group?
A) Ask members to share their favorite post from the group on their profiles.
B) Create a poll for feedback on the milk formula.
C) Develop content that encourages sharing photos and stories.
D) Create a post announcing the release of the latest formula milk
5. An online book club has a strict policy regarding self-promotion in the group. Community members are encouraged to share content about their favorite books or an upcoming release from an author, but they cannot promote their own work.
A new member joins the group and immediately posts a link to buy a book that he wrote. Upon seeing this post, several other group members comment with links to their websites to promote their work. The community manager wants to reinforce the group rules to the members.
Which two actions should the community manager take? (Choose 2)
A) Reply to the post and explain that this behavior is not allowed.
B) Delete the post and use the Give Feedback feature.
C) Remove the member who created the post from the group.
D) Repost the group guidelines regarding self-promotion.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B,D,E | Question # 4 Answer: C | Question # 5 Answer: B,D |

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