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Apple OS X Yosemite Troubleshooting Sample Questions:

1. If you have File Vault 2 enabled on your Mac, how do you start up from OS X Recovery?

A) Open System Preferences > Startup Disk preference pane, then select the OS X Recovery disk.
B) You must turn off disk encryption to use this feature.
C) Use the Option key and choose OS X Recovery disk in the Startup Manager,
D) Hold the Command and R keys at startup.

2. Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud?

A) Select iCIoud Drive from the Applications folder.
B) Select iCIoud Drive from the Finder sidebar and click the Applications folder.
C) Click iCIoud in System Preferences and then click on iCloud Drive Options
D) Log into iCloud.com and click Settings to view supports applications.

3. Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?

A) "To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X."
B) 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."
C) "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."
D) "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs."

4. Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2. Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?

A) Restart the iMac and reset NVRAM.
B) Open System Information to verify that the Wi-Fi card is detected.
C) Restart from the Recovery System and run Network Utility.
D) Open the Network pane of System Preferences and click Assist Me.

5. At which stage in the startup process does the Mac know which startup disk to choose?

A) Hardware
B) Boot Loader
C) Software
D) Firmware

Solutions: