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Apple OS X Support Essentials 10.9 Sample Questions:

1. Which users are allowed to unlock a FileVault 2 protected system?

A) All Apple software updates are handled via the Mac AppStore.
B) Any user that's FileVault enabled is allowed to unlock a FileVault 2-protected system. This includes any local or cached network user account that was enabled when FileVault 2 was set up or created after FileVault 2 was enabled. Further, administrators may return to Security &Privacy preferences to enable additional accounts.
C) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
D) Secure Empty Trash will perform a 7-pass erase on the contents of the Trash folder.

2. The local hidden OS X Recovery HD doesn't include the OS X installation assets. So reinstallingOS X Mavericks from here requires high-speed Internet access and the ability to verify access tothe installation assets. Upgraded Mac systems are verified by entering the Apple ID used to purchase OS X Mavericks. Verification is automatic for Mac systems that included OS X Mavericks when purchased new.

A) What three methods can be used to uninstall applications?
B) What role does the systemlaunchedprocess serve during system startup?
C) What two resources does the local hidden OS X Recovery HD need to reinstall OS X Mavericks?
D) What two methods are used to hide items from the Finder?

3. Review the screenshot from FileVault preferences, and then answer the question below.

If you click Enable User for the Logan White account, what is the effect?

A) FileVault 2 is enabled immediately for the Logan White account, and FileVault begins encrypting the Logan White home folder.
B) You are prompted immediately to enter the login password for the Logan White account, after which, Logan White will be able to unlock and decrypt the system disk, and restart the computer.
C) You are prompted immediately to enter an administrator password, after which, the user of the Logan White account will be able to unlock and decrypt the system disk, and restart the computer.
D) At next login, the user of the Logan White account will be prompted to enter the login password, after which, the user will be able to unlock and decrypt the system disk, and restart the computer.

4. What's the best source for acquiring printer drivers for OS X?

A) The master password is used to reset local account passwords.
B) The network service order list is used to determine the primary network service interface if there is more than one active service. All network traffic that isn't better handled via local connection to an active network service interface is sent to the primary network service interface. So in most cases all WAN traffic, Internet traffic, and DNS resolution is sent through the primary network service interface.
C) The Activity Monitor application is used to monitor open processes and applications.
D) The Apple print drivers are the best source for configuring OS X printers. One method is to let the software update system automatically download and install the appropriate printer drivers. Or you can manually download and install printer drivers from the Apple support website.

5. Why would you want to open an application in 32-bit mode?

A) The master password is used to reset local account passwords.
B) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
C) Documents saved to iCloud can be managed from the application that was used to
create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.
D) The OS X Mavericks installer can be downloaded from the Mac App Store for free.

Solutions: