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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Employee experience and emergency response capabilities - Grants management and program administration - Licensing, permitting, and inspection management - Core architecture and data model - Document processing, eSignature, and reporting tools |
| Public Sector Solution Product Configuration | 36% | - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Deployment methodology and change management - Governance and compliance considerations - Data management, scalability, and quality assurance - Solution design and requirements mapping |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?
A) Under the Decision Table
B) Under Omniscripts and while setting options
C) Entry Criteria for Process builder
D) Under Add Resource in Expression Sets
2. A government agency just implemented Salesforce Emergency Response Management (ERM).
However, the internal users are unable to see any Emergency Response related functionalities.
What is the root cause for the access issue?
A) The Organization Wide Defaults for ERM objects were set to Public
B) The internal users' role hierarchy has been set incorrectly
C) The internal users are missing the Emergency Response Management permission set
D) The internal users are missing the Emergency Management Response permission set license.
3. A government agency would like to standardize its grant funding process and is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions. What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?
A) Create an Application Form using Web-to-Lead
B) Create an Application Form using OmniScript Designer
C) Create a Decision Matrix using BRE
D) Create an Application Form using Web-to-Case
E) Create an Expression Set using BRE
4. Bohabaven has previously implemented Salesforce Service Cloud to handle constituent queries and complaints, including a constituent self- service digital experience. This was implemented previously using the Help Center template. Bobahaven is now ready to implement the Public Sector Solutions Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms. What is the right solution for this requirement that minimizes customization and site maintenance?
A) Create OmniOut components and deploy them to the existing Help Center experience site.
B) Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.
C) Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.
5. A government- supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs. Which component can be added to see the history of Decision Explanations for a claim?
A) Log History
B) Audit Log
C) Record History
D) Decision Explainer Log History
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: B,C,E | Question # 4 Answer: C | Question # 5 Answer: D |

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