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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Stakeholder Engagement | 20% | - Stakeholder identification and analysis - Communication and collaboration strategies |
| Topic 2: Data and Process Understanding in Salesforce | 20% | - Process mapping and optimization - Data modeling concepts in Salesforce |
| Topic 3: User Stories and Agile Practices | 15% | - Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams |
| Topic 4: Business Analysis Fundamentals | 20% | - Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement |
| Topic 5: Requirements Development and Management | 25% | - Requirements documentation and validation - Requirements elicitation techniques |
Salesforce Certified Business Analyst Sample Questions:
1. From where can an Admin unlock a user?
A) Users > Select user > Unlock
B) Setup > Object Manager > Users > Select User > Unlock
C) Setup > Locked Users > Unlock
D) Users > Logins > Unlock Users
2. The development team at Universal Containers is reviewing several stories to be added to the current sprint.
The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
A) Acceptance criteria
B) Definition of done
C) User persona
3. Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?
A) User stones decrease the need for collaboration within a product team throughout the project.
B) User stones translate requirements in a way that shows a product's value to the end user.
C) User stories provide specific details about a product early in the development lifecycle.
4. A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?
A) Each BA should enter their business needs in a shared spreadsheet,
B) Each BA should use their own separate documentation.
C) Each BA should use a shared system that has version control.
5. The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.
Which external stakeholders should the business analyst recommend?
A) Governing bodies
B) Third-party vendors
C) Buyers and customers
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |

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