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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Proactively meeting the needs of the patient is BEST accomplished through which best practice?

A) Bedside surveys
B) Hourly rounding
C) Bedside shift report
D) Leader rounding

2. Which strategy BEST demonstrates an effective integration of patient and family advisors?

A) Hosting a reception for patient and family advisors to meet hospital executive leadership
B) Inviting families in the hospital or hospital board members who have been patients to join the patient and family advisory council
C) Presenting completed plans for newly designed patient rooms to the patient and family advisory council
D) Utilizing patient and family advisors as members of interview panels for hospital key leadership positions

3. Which statement is TRUE about transformational leadership?

A) It is especially effective under strict timelines and resource constraints.
B) It promotes compliance with existing organizational goals through supervision.
C) It is task- and outcome-oriented.
D) It focuses on increasing employee motivation and engagement.

4. Which is the BEST way to help patient and family advisory council (PFAC) members communicate effectively in meetings and in front of committees?

A) Train and coach PFAC members on committee participation so that they are valuable contributors.
B) Create a manual for PFAC members to read in order to understand internal protocols and how committees work.
C) Explain to the committee members that there will be patients (PFAC members) present at the meetings.
D) Provide PFAC members with key talking points to guide their involvement with committees.

5. While facilitating a virtual patient and family advisory council meeting, which approach may help elicit group engagement?

A) Encourage cameras be turned on.
B) Direct responses to the chat function.
C) Create an agenda with multiple presentations.
D) Private message individual participants.

Solutions: