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Salesforce Certified Field Service Consultant Sample Questions:

1. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A) Configure a Maintenance Plan.
B) Build a Process for Service Appointments.
C) Implement Path for Work Orders.
D) Define a repeating Work Type.

2. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
B) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
C) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
D) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

3. Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

A) Use Orders and Order Products.
B) Use Assets and define a hierarchy.
C) Use Products and Product Families.
D) Use Work Orders and define a hierarchy.

4. universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

A) mini page layouts
B) visual force page
C) field sets
D) page layouts

5. Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

A) Create a work order with a work order line item for eachinstalled product.
B) Create a work order for each installed product and a work order dependency to assign to the same resource.
C) Create a work order hierarchy with each installed product as a child work order.
D) Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Solutions: