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HP Selling HP Imaging and Printing Supplies Sample Questions:
1. Which program provides a full service contract to the customer?
A) HP Supplies Big Deal
B) HP Planet Partner Program
C) HP Channel Lead Pay Per Use
D) HP Win-Back
2. Why is the term "Compatible Cartridge" confusing for customers?
A) It is a term for a product with a low purchasing price.
B) It is a term used for Refilled Remanufactured and Clone cartridges
C) It is a term for a Remanufactured cartridge.
D) It is a term for a 100% new cartridge.
3. What characterizes the supplies product life cycle?
A) It is the same as the product lifecycle of the printer (hardware).
B) It is shorter than the product lifecycle of a printer (hardware).
C) It is linked to the page coverage.
D) It is significantly longer than the product lifecycle of the printer (hardware).
4. What is meant by a "Clone Cartridge"?
A) High quality remanufactured cartridge that comes with HP Original toner or ink
B) A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
C) A one-to-one copy of an HP cartridge that comes in HP packaging
D) A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer
5. How can you ensure the lowest cost per page for office users?
A) By looking up the best price on the HP cartridge management tool
B) By choosing the correct printer for the user's needs
C) By making the customer print fewer copies
D) By buying the lowest price printer
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |

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