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HP HP2-E46 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Process for Support Services | - Opportunity identification and qualification - Bundling support services with hardware sales |
| Topic 2: Customer Needs and Positioning | - Positioning HP services against competitors - Identifying customer support requirements |
| Topic 3: HP Support Services Portfolio | - Service level options and coverage models - Overview of HP Care Pack services |
| Topic 4: Service Lifecycle and Delivery | - Renewal and contract management - Service activation and onboarding |
| Topic 5: Value of HP Volume Support Services | - Business value and ROI of support services - Reducing customer downtime and risk |
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