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HP HP2-H29 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Process and Customer Engagement | 20% | - Presenting and demonstrating solutions - Needs assessment and solution matching - Addressing objections and closing sales |
| Solution Positioning and Value Proposition | 25% | - Differentiators vs competing offerings - ROI and total cost of ownership - Warranty and support services |
| HP Retail Point of Sale Solutions Portfolio | 35% | - Software and integrated solutions - HP POS hardware systems and peripherals - Security, manageability and reliability features |
| Industry and Customer Environment | 20% | - Retail technology standards and ecosystem - Retail and hospitality market trends - Customer business requirements and pain points |
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
1. How is HP able to provide the best end-to-end retail store solutions at competitive prices?
A) HP has more than 100 years of experience delivering the best overall retail solutions
B) HP offers an industry-leading standard warranty backed by world-class customer support
C) HP can use skills, capabilities, and knowledge from all divisions.
D) HP creates confusion, uncertainty, and doubt about its competitors
2. Why is HP's involvement with organizations such as the National Retail Federation (NRF) Association for Retail Technology Standards (ARTS) Business Model initiative important?
A) It shows that HP has aggressive but achievable goals as part of its strategy.
B) It shows that HP empowers retailer agility through innovation.
C) It shows that HP is heavily involved with supporting the retail industry.
D) It shows that HP listens to their retail customers and the retailer's customers.
3. Which key global technology trend is driving retail?
A) global compliance to green initiatives
B) cross channel, mobile, customer intimacy, data analytics and cloud
C) the use of standard PCs in place of POS solutions
D) the need to compete with online vendors
4. How many years has HP been serving retail clients?
A) 15 years
B) 40 years
C) 25 years
D) 60 years
5. Which HP digital signage solutions include HP DreamColor calibration features?
A) HP LD4210 and LD4710 LCD digital signage displays
B) HP LD4220tm and LD4729tm digital signage displays
C) Any HP 47-inch diagonal digital signage display
D) HP LD4730 and LD4730G micro-bezel video wall displays
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |

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