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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Which goal would be important in undertaking a Consequence Scanning exercise before launching a new product?

A) Reframe the product objectives from multiple, diverse perspectives.
B) Encourage team well-being through collaboration.
C) Identify the best angle for positive launch press coverage.

2. A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one.Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers

A) Any custom shared between the list and child items should be imported from a shared CSS file.
B) The CSS style defined in the parent list component are inherited by the child items
C) The CSS styles defined in the parent list component are not shared with the child items.
D) Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.

3. A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?

A) Customer Journey Map
B) Prioritization Matrix
C) Card Sorting

4. Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

A) Including Innovative ideas to showcase technology
B) Observing user behavior
C) Creating requirements based business leaders' priorities
D) Putting oneself in the situation of the end user

5. A UX designer want to understand the mental model of employees who have requested a new internal community the brief specifies what the employees should be able to do on the site but the designer need to suggest and suitable architecture Which technique should be used

A) cognitive walkthrough
B) card sorting
C) User test
D) treetesting

Solutions: