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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. In order to effectively lead the new sales-driven culture that the general manager wants to see in stores, the store managers need some sales and leadership training. The CEO comes across free online training modules that he wants the HR team to roll out to the store managers. However, the HR manager believes an in-person custom training would be the best option to achieve the desired results. What should he do?

A) Develop an in-house training program that is cost-effective but delivers more value than thefree online training modules.
B) Meet with the store managers to find out which training option they would prefer toparticipate in.
C) Research different training options, conduct a cost-benefit analysis of the top choices, andthen meet with the general manager to recommend the most effective training option.
D) Gather information about the free online training, and develop a plan to roll it out to thestore managers.

2. What guidance would you give to supervisors/managers for managing teams from different backgrounds?

A) Consider employees, cultural preferences before assigning work tasks.
B) Have weekly team meetings and ask employees to share what they,re working on for theweek
C) Get to know each team member and their background to build trust and establish therelationship first.
D) d. Facilitate face-to-face discussions among team members during times of conflict.

3. What is an example of cultural relativism?

A) An organization,s goal to contribute to social justice
B) Expressing that ant soup of fered in the employee cafeteria sounds unappetizing
C) A company built on values of respect and honesty
D) Not utilizing a vendor because they engage in child labor

4. What is one advantage of a group interview?

A) More candidate comfort during the interview
B) Time-savings for both companies and job seekers
C) Elimination of unqualified candidates
D) Increased control for the interviewer

5. What should the HR manager do when he becomes aware of this practice?

A) The HR manager should talk to the front desk receptionists to find out how common thepractice is.
B) HR should recommend eliminating the voucher program to prevent misuse.
C) The HR manager should make the hotel front of the manager aware that the practice isproblematic and needs to be addressed.
D) Because the hotel front of the manager is aware and approves of the practice, HR does notneed to act.

Solutions: