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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.
What is a justification for using AppExchange data services?

A) To use Salesforce Surveys to update customers' data
B) To activate customizable sales forecasting and lead scoring
C) To create customer segments with personas and scoring

2. Northern Trail Outfitters wants to migrate its Sales Territories to a new structure for the upcoming fiscal year.
Which aspect should a consultant consider for this migration?

A) Territory user assignments are migrated to the new model.
B) Access to a territory model is controlled through profiles or permission sets.
C) Only one territory model can be active at any given time.

3. Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts.
The organization-wide default for Accounts is Private.
Which factor should the consultant consider when updating the sales territories and Account owners?

A) The Salesforce recycle bin needs to be emptied prior to realignment.
B) The organization-wide default should be set to Public before the update can be performed.
C) The operations team can defer sharing calculations to decrease the risk of lock errors during the data update.

4. Cloud Kicks (CK) recently implemented Einstein Opportunity Scoring in its production org. CK is using the Amount field in its Opportunity Scoring model.
What will a user without access to the Amount field on the Opportunity object observe?

A) The Opportunity Score field and the Amount field will be hidden for that user.
B) The Amount field will display an error in the contributing factors section.
C) The Amount field will be hidden from the contributing factors section.

5. Universal Containers (UC) does business with a contact associated with a specific account with the contact role of executive.
The contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to track the contact on both accounts.
What is the most efficient solution that the consultant should implement to meet the requirement?

A) Enable the Contact to Multiple Accounts feature.
B) Create a new Contact record related to the nonprofit account.
C) Create a new lookup field on the Contact record.

Solutions: