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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
| Topic 2: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Topic 3: Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management |
| Topic 4: Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Topic 5: Security and Compliance | - Authentication and access controls - Data retention and compliance settings |
Salesforce Certified Slack Administrator Sample Questions:
1. As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.
What is the best action to ensure these communications are seen in each current and future workspace?
(Select the best answer.)
A) Create a Slack Connect channel dedicated to company trainings.
B) Have each Workspace Admin post in the correct public training channel.
C) Create a multi-workspace channel for training that exists in each workspace.
D) Create an org-wide channel dedicated to company trainings.
2. Your organization is choosing an identity provider (IdP) and preparing to launch Slack Enterprise Grid.
You want users to start working in Slack as soon as possible.
What is the best way to create new users so they can start working on your Enterprise Grid?
A) Use Slack's built-in authentication, which will prompt members to sign in using their email address and Slack password.
B) Choose and configure your IdP before configuring single sign-on (SSO), since end users can't sign in to Enterprise Grid without SSO.
C) Downgrade your Slack plan to Business+ and turn off SSO.
D) Add all new users to your Enterprise Grid as guests, so their sign-in process is not disrupted after you choose an IdP and configure SSO.
3. Your organization enabled data residency and chose to host your organization's data in the Montreal, Canada region.
Which specific data types will be uniquely stored in this geographic region? (Select the best answer.)
A) Messages, files, snippets, workspaces and channel membership information
B) Messages, files, snippets, posts and files
C) Messages, files, data used for analytics, snippets and posts
D) Messages, files, snippets, posts and member profiles
4. Moshi is a Workspace Owner on the Plus plan. John is leaving the company on Friday, and Moshi will be deactivating John's IdP account.
What does Moshi need to do to ensure that John won't have access to Slack?
A) Check that the IdP supports de-provisioning via SCIM and that the connector app is installed and configured correctly.
B) Deactivating the IdP account will automatically delete the Slack account that was bound to it via SSO.
C) Activate "Just-in-Time" de-activations to automatically remove John and any users who are inactive for more than 14 days.
D) Change the email, and reset the password. Changing the email will end John's Slack session.
5. You're planning a surprise milestone birthday party for your Team Leader virtually.
Currently, the planning committee consists of two direct team members, with plans to invite cross-functional friends.
What should you do to facilitate the conversation?
(Select the best answer.)
A) Create a group direct message (group DM) with the two members of your team since they are the only ones involved in the planning process.
B) Create a new public channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
C) Create a new private channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
D) Create a thread for planning in your existing team channel and @mention the team members on the planning committee.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |

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