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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intangible Deliverables | 26% | - Communicate vision and strategic direction - Create organizational alignment and shared vision - Facilitate collaboration across teams - Build stakeholder relationships and influence |
| Topic 2: Leveraging Adjacent Roles and Skills | 19% | - Integrate research, design, and business strategy practices - Lead cross-functional decision-making processes - Align solution strategies with organizational goals - Collaborate with designers, technologists, and business leaders |
| Topic 3: Value Design | 32% | - Apply ethical and value-centered design principles - Define challenge statements aligned to business and user needs - Establish success metrics and value outcomes - Analyze organizational dynamics and external influences |
| Topic 4: Tools and Artifacts | 23% | - Assess desirability, feasibility, and viability - Map user needs to Salesforce platform capabilities - Select appropriate research and co-creation methods - Use strategy design frameworks and artifacts |
Salesforce Certified Strategy Designer Sample Questions:
Can Salesforce Call Center be integrated with third party CTI systems?
- A. Yes, through Open CTI
- B. No
- C. Yes by default
Correct Answer: A 🗳️
Which of the following is NOT one of the three logical building blocks of a Filter
- A. OR
- B. NOT
- C. IF
- D. AND
Correct Answer: C 🗳️
Sales reps should NOT be brought into brainstorming sessions during the Idea Generation phase because they lack customer/user knowledge, only Sales Managers should be allowed there.
- A. FALSE
- B. TRUE
Correct Answer: A 🗳️
Prototypes should be used to generate ideas and provide prompts for others to expand.
- A. FALSE
- B. TRUE
Correct Answer: B 🗳️
When the customer is using the web which feature allows users to generate cases directly from the web?
- A. Pardot Forms
- B. Email to Case
- C. Pardot Form Handlers
- D. Web to Case
Correct Answer: D 🗳️
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