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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Templates
B) Watchtower
C) Export Logs
D) Debug Console
E) Reports

2. As per the policy, the business requires explicit permission from the caller before any interaction can be recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording consent options to the caller. The caller's choice is logged and then passed as input to the Recording Control activity element of the flow. Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose two.)

A) If the user doesn't provide any consent or response to the activity, then the call is not recorded, regardless of the recording configuration set at the tenant, queue, or recording schedule level.
B) If the caller provides explicit consent as Yes, but their call is handled by an agent whose specific recording schedule is set to No, the call is not recorded.
C) If the caller reaches the queue but explicitly declines consent, the call is still recorded because the recording configuration for the whole tenant is set to Yes.
D) If the caller provides explicit consent as Yes in the flow, then the call is recorded, even when the recording configuration is set to 'No' at the tenant, queue, or recording schedule level.
E) If the Recording Control activity is temporarily removed from the flow, any call routed to the queue and presented to an agent is recorded, which overrides the tenant-level No setting if the specific queue-level setting is set to Yes.

3. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) Assign a wrap-up reason to the outdial queue.
B) Add the agent to the outbound team.
C) Automatic Number Identification in Flow Designer
D) Enable Outdial on a desktop profile.
E) default outdial Automatic Number Identification at the tenant level

4. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Barge-in only
B) Call intercept
C) Silent monitoring
D) Whisper coaching

5. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
B) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
C) Set up a Receive node that uses a custom event that matches the Webex bot email.
D) Set up a Receive node that uses a custom event that matches the user email.

Solutions: