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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Scorecards Reports
B) It is required for Forecasting and Scheduling Reports
C) It is required for Customer Feedback reports
D) It is required for Workforce Management (WFM) reports.
E) It is required for System logging reports

2. Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?

A) Audit Test
B) Avaya WTF Preinstall Utility
C) SR Validator
D) WFO setup.exe

3. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) Side-by side or hardware reuse migration to R20.x
B) Two step upgrade process, to V15.1 first, then to R20.x
C) Side-by side upgrade to R20.x in Windows 2016
D) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)

4. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the Avaya Workforce Engagement base software,followedby the HFR Package.
B) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
C) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
D) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.

5. When running backups in Avaya Workforce Engagement, what must be used to execute this task?

A) Management Service Account
B) Installation Account
C) Maintenance Account
D) Database Management Service Account

Solutions: