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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
B) The Framework components can be installed using a Management Service Account (MSA).
C) Date center servers can be split in multi-domain forests.
D) The Framework components can be installed in a workgroup environment.
E) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.

2. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A) You have not created the profile as a manager
B) You have not created the profile as a supervisor
C) You have not created a valid profile
D) You have not created the user name and password .

3. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) Dialer
C) Quality
D) CMS

4. Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).

A) Check data fragmentation
B) Consider loading trends.
C) Perform Database backups
D) Check active alarms
E) Confirm Services are running

5. You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?

A) Archive database
B) Interaction Applications
C) Content Server
D) Central Archive

Solutions: