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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Metering, Billing, and Usage Management | - Meter data handling
|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Customer Engagement and Experience | - Digital customer experience
|
| Integration and Data Management | - Data management
|
| Salesforce Energy & Utilities Cloud Capabilities | - Asset and service management
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?
- A. Account
- B. Bill
- C. Statement
- D. Service Account
Correct Answer: B 🗳️
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consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?
- A. Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.
- B. Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.
- C. Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
Correct Answer: B 🗳️
How is the Energy and Utilities Cloud solution installed on an org?
- A. Its installed as a managed package and unmanaged components
- B. A specialized org that Salesforce creates with the solution installed is required
- C. The functionality is unlocked based on the license types assigned to the org
- D. Its included as part of core and will be deployed when licenses are purchased
Correct Answer: A 🗳️
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An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?
- A. Use Contacts just for B2B scenarios.
- B. Use the Consumer Account record type
- C. Use the Account Contact Relation object
- D. Enable Person Accounts to model consumers.
Correct Answer: B,D 🗳️
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A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?
- A. Work with an external debt collection agency to ensure customers pay their outstanding amount.
- B. Use the Create Payment Plan action in the Contact Center Console.
- C. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
- D. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
Correct Answer: B 🗳️
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