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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What are two ways to limit when an action map triggers?
(Choose two)
Response:

A) Outcome score thresholds
B) Engagement server latency
C) Time-based rules
D) Visitor's screen resolution

2. What is the purpose of visitor attributes in GPE?
Response:

A) Control voicemail storage
B) Store wrap-up codes
C) Describe and group visitor behavior
D) Identify CRM integration errors

3. Which metric in the Queue Detail View indicates how often GPR has been used to route interactions?
Response:

A) Wait Time Threshold
B) Agent Utilization Score
C) Outcome Comparison Index
D) GPR Routing Rate

4. In the Queue Impact View, which KPI would most likely be tracked for a sales-focused outcome?
Response:

A) Sentiment score
B) Transfer rate
C) Wait time
D) Conversion rate

5. What are two purposes of creating segments in GPE?
(Choose two)
Response:

A) Limit bot escalation
B) Group visitors based on behavior
C) Track agent idle time
D) Trigger real-time messages

Solutions: