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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Quality Management Edition
B) Standard Edition
C) Workforce Management
D) Recorder Edition
E) Desktop Trigger

2. Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

A) Grow my business
B) Add secure mobility features
C) Improve the customer experience
D) Meet the UC needs of road warrior employees
E) Increase profitability

3. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Web communications
B) Report creation
C) Inbound email processing
D) Supervisor actions
E) Quality management

4. A prospective customer contact says, "Our business is very complex, Our agents work in six major databases on every call."
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?

A) Simple
B) Secure
C) Resilient
D) Scalable
E) Modular

Solutions: