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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The web service userpassword was not configured correctly.
B) The CallRecorded wasnot added to the location.
C) The databaseusername was not configured correctly.
D) The database passwordwas notentered correctly.

2. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 32Bit Windows XP with 2 GB of memory
B) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
C) 32 bit Windows 2008 R2 server with 2 GB of memory
D) 32 BitLinux server with2GB of memory
E) 64 Bit Windows 2008 R2 server with 4 GB of memory

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Call Flow Management
B) Interactive Voice Response (IVR) Self-Service
C) Visual Phone
D) CM Extensions Management

4. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) ACCCM Supervisor, Administrator and users
B) Dial Plan Range
C) ACCCM Location(s), CM and the Organization Chart
D) Active Directory Logins

5. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Enable UDFon eachuser'sprofile.
B) Check Export to External Systems on the user's profiles.
C) Enable UDFthe system parameterlevel.
D) Check Export to External Systems at the system parameter level.

Solutions: