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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following improvement methods includes developing an overview and timeline of the patient ' s experience across the continuum of care?

A) SWOT analysis
B) Lean
C) Pareto principle
D) Process mapping

2. Which tactic is the BEST way to engage staff and gain buy-in?

A) Form a patient experience team with front-line staff to improve the patient experience.
B) Provide employees training in improving the patient experience.
C) Create a mandate that all employees participate in improving the patient experience.
D) Invite staff to participate in focus groups on improving patient experience.

3. Which of the following is considered a complaint?

A) A written letter about neglect by a caregiver
B) A comment on a survey that could have been handled by staff
C) A report by a patient of abuse
D) An email that requires a formal investigation

4. Who is ultimately responsible for ensuring that patient experience is strategically aligned with the goals of the organization?

A) Chief executive officer
B) Chief operating officer
C) Chief nursing officer
D) Chief experience officer

5. Which strategy BEST demonstrates an effective integration of patient and family advisors?

A) Hosting a reception for patient and family advisors to meet hospital executive leadership
B) Inviting families in the hospital or hospital board members who have been patients to join the patient and family advisory council
C) Presenting completed plans for newly designed patient rooms to the patient and family advisory council
D) Utilizing patient and family advisors as members of interview panels for hospital key leadership positions

Solutions: