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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) TFTP authentication
B) SNMPv3
C) SAML single sign-on
D) CAPF enrollment

2. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A) "webexApp": {"enabled": true}
B) "webexAppEnabled":true
C) "desktopChatApp": {"webexConfigured": true}
D) "comp": "agentx-webex"
E) "comp": "webex-app"

3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 30 requests per second
B) 300 requests per second
C) 1000 requests per minute
D) 300 requests per minute
E) 1800 requests per minute

4. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) Best-effort forwarding
B) Random Early Detection only
C) DSCP EF for voice media
D) NAT prioritization

5. A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?

A) Verify WAN performance and packet statistics
B) Disable SRTP temporarily
C) Replace all branch IP phones
D) Rebuild the organization tenant

Solutions: