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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
Which practice should be strengthened?

A) Availability management
B) Problem management
C) Service desk
D) Deployment management

2. An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?

A) Use ChatOps to escalate the incident more quickly
B) Automate the workaround and deliver via self-help
C) Categorize the permanent fix as high-risk technical debt
D) Use AI Ops to detect the incident more quickly

3. An organization decomposes a monolithic application into independently deployable components with well-defined interfaces.
Which benefit is MOST relevant to high-velocity IT?

A) Components can be changed and released independently
B) Suppliers can be managed without contracts
C) Governance requirements no longer apply
D) Monitoring becomes unnecessary

4. Which behaviour would be encouraged in a lean culture?

A) Avoid interpersonal relationships
B) Be curious and try new things
C) Optimize individual tasks
D) Avoid risk taking and failure

5. An organization has begun using its knowledge management system to store virtual server configuration files. It has also adapted its 'change enablement' and 'deployment management' practices to use infrastructure as code.
Which high-velocity IT objective is BEST supported by this?

A) Co-created value
B) Assured conformance
C) Fast development
D) Valuable investments

Solutions: