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Training Course for the ITIL Practitioner Exam
If you are intending to engage a qualified trainer, ITIL extends preparation through the AXELOS’ ATOs. These are organizations that have been approved to provide official tutoring. One way that they do it is by the in-classroom program (physical or virtual) that runs for 1.5 days. In case you cannot manage to attend classes, you can select the distance learning path.
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PeopleCert ITIL Practitioner Exam
PeopleCert ITIL Practitioner Exam is suitable for IT Service Management Professional. It validates the ability to Continual Service Improvement asset, change, configuration and release management the person usually focuses on the ITIL service strategy within the company. ITSM Practitioner, ITSM Professional, and ITIL Trainers usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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Ability to Apply Management of Organizational Changes: The last domain evaluates the competence of the examinees in the following:
- Describing the role and impact of the Management of Organizational Changes in successful improvement
- Utilizing the relevant tools and techniques of the Management of Organizational Changes to support improvement in a specific given context
- Applying knowledge of the Management of Organizational Changes when planning and implementing improvements
- Describing the purpose and value of activities of the Management of Organizational Changes
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ITIL ITIL-Practitioner日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Continual Service Improvement (CSI) Approach | 25% | - Adapting and adopting ITIL - Improvement initiatives - CSI model and steps |
| Communication and Measurement | 15% | - Metrics and measurement frameworks - Reporting and using data - Effective communication planning |
| Key Concepts and Guiding Principles | 25% | - ITIL service management concepts - Four dimensions of service management - Nine ITIL guiding principles |
| Organizational Change Management | 20% | - Change management principles - Stakeholder engagement - Overcoming resistance to change |
| Practical Application and Case Studies | 15% | - Applying concepts to real-world scenarios - Integrating ITIL practices |

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