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Microsoft MB-230: Positions and Salary
To obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, one must pass the MB-230 test and the associated exam known under the codename PL-200. With this certificate, the candidates can work as a Functional Consultant. Other job roles that are available for these individuals include a CRM Solution Architect, a Dynamics Developer, a Dynamics Technical Specialist, a Microsoft Dynamics Finance Functional Analyst, and a Pre Sales CRM Solution Architect, among others. The salary outlook for these positions is an average of $69,000 per annum.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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Analytics Management: 10-15%
- Customer Service Insights Configuration: This section requires one’s knowledge of use cases and capabilities of Customer Service Insights dashboards. It also measures the skills in managing workspaces and connecting to Customer Service Insights.
- Visualization Creation & Configuration: The candidates need to possess the expertise in designing and creating charts and reports with the use of Design wizard. This subtheme will also evaluate the competence of the examinees in configuring interactive dashboards.
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Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement scheduling | 5% | - Manage resources
|
| Topic 2: Implement multi-session experiences for Customer Service | 20% | - Manage channels
|
| Topic 3: Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Topic 4: Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Topic 5: Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Topic 6: Implement Connected Customer Service | 10% | - Configure IoT integration
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| Topic 7: Implement routing | 10% | - Configure unified routing
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| Topic 8: Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
