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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 90%
B) 55%
C) 22%
D) <10%

2. What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)

A) track registered services
B) receive notifications of your customer's service renewal
C) register services
D) offer installment payment terms based on customer requirements
E) place an order to purchase an existing quote

3. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A) the ability to modify, validate, and test customer-supplied images
B) the ability to build new PC images per customer specifications
C) the ability to include the customer logo during the booting process
D) the ability to protect PCs with physical anti-theft tagging
E) the ability to load old BIOS versions on new devices

4. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
C) An authorized HP services technician arrives to repair the device onsite on the next business day.
D) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.

Solutions: