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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) External ID
B) Transfer status
C) Credit Limit
D) Condition types

2. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Hotmail
B) Mindtouch
C) Google maps
D) Whatsapp

3. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A) Campaign
B) Customer
C) Lead
D) Ticket

4. Which of the following can you use to restrict the values of a dropdown list?

A) Key user tool (KUT)
B) Code list
C) Access rights
D) Page layout

5. Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.

A) Service contract
B) Pricing condition
C) Warranty
D) Maintenance plan

Solutions: