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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use mass data maintenance to download and upload data
B) Use mass data maintenance to correct data directly
C) Use a standard data migration template to populate data
D) Use a custom data migration template to populate data

2. Which of the following actions are supported by the email communication channel? Note: There are 2 correct answers to this question.

A) Create service tickets from inbound emails
B) Create activities from inbound email
C) Route unknow sender email to common inbox
D) Broad cast emails to a group of individuals

3. What is the difference between a business user and employee? Note: There are 2 correct answers to this question.

A) Employee can be assigned access rights and business roles; business user cannot
B) Business users can be created using the data migration template: employee cannot
C) Employee need to be assigned directly to the organizational structure; business users must not
D) Business users can be assigned access right and business roles: employees cannot

4. In what facet can you maintain counter readings?

A) Contracts
B) Maintenance Plan
C) Items
D) Measurements

5. Which field identifies a ticket as relevant for a field service scenario?

A) Service organization
B) Division
C) Scheduling relevant
D) Requires work

Solutions: