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IBM C9020-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Environment and Plans | 28% | - Determine capacity and performance planning - Analyze customer storage requirements - Understand business continuity and disaster recovery needs - Evaluate existing infrastructure and workloads |
| Topic 2: Resources and Tools | 19% | - Configuration and sizing resources - Troubleshooting methodologies - IBM documentation and support portals - Management and monitoring tools |
| Topic 3: CAMSS Concepts | 9% | - Data security and compliance - Cloud, Analytics, Mobile, Social, Security integration - Hybrid cloud storage considerations |
| Topic 4: Product Information | 44% | - Copy services, virtualization, and data reduction technologies - IBM XIV Storage System - IBM Storwize family architecture and features - IBM Spectrum Storage software suite - IBM FlashSystem family - SAN Volume Controller (SVC) |
IBM Midrange Storage Technical Support V4 Sample Questions:
1. A customer is considering the costs of a storage system and is most concerned about the overall cost over the system's lifecycle.
Which cost factor should be considered?
A) ROI (Return on Investment)
B) CAPEX (Capital expenditure)
C) TCO (Total Cost of Ownership)
D) OPEX (Operating expense)
2. A customer requests that a sales specialist demonstrate the performance improvement that will be achieved on the Windows environment with a proposed IBM Storwize V7000 with Easy Tier.
Which type of Windows data should the sales specialist gather from the customer?
A) PT Reports
B) iostat
C) Performance Monitor
D) esxtop reports
3. To meet a customer's capacity requirements you propose the IBM DCS3860storage system.
Which host interface adapter cards come as a standard feature?
A) 40 GB Infiniband port Host Interface Card
B) 6 GB SAS port Host Interface Card
C) 10 GB Ethernet port Host Interface Card
D) 8 GB FC port Host Interface Card
4. A customer is currently running an Oracle Database on an IBM Storwize V7000 system. On the current growth plan, it will be at 90% capacity in six months. The customer does not have room for additional racks in the data center.
How should the Technical Specialist address this customer's concerns?
A) Run Disk Magic
B) Run Capacity Magic
C) Run Comprestimator
D) Run the Storage Tier Advisory Tool
5. A customer has an existing database maintained on an IBM Storwize maintained on an IBM Storwize V7000 storage system. New PRO objectives with multiple sample points are being requested. You recommend the IBM Storwize V7000 as it supports "FlashCopy Consistency Groups" which will potentially resolve this new business requirement.
How should you describe this feature to the customer?
A) It has synchronous remote copy technique that ensures that writes are committed at both the master and auxiliary volumes before write completion is acknowledged to the host.
B) It preserves point-in-time datawrite order across multiple volumes for applications that include related data which spans multiple volumes.
C) It performs the itracluster copying of a volume, in which both volumes belong to the same system and I/O Group within the system.
D) It has an asynchronous remote copy technique with change volumes replicates point-intime images on a cycling period. The default is 3000 seconds.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |

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