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HP Selling HP PPS ServiceOne Services Sample Questions:

1. When do HP Care Pack Services need to be registered?

A) within 10 days after the purchase of the care pack
B) within 90 days after the purchase of the hardware
C) within 30 days after the expiration of the warranty
D) within 10 days after the purchase of the hardware

2. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed hardware repair?"

A) Travel Services
B) Accidental Damage Protection
C) HP Care Pack Services (next business day or same day)
D) Maintenance Kit replacement for printers

3. When is the best time to offer HP Contractual Services?

A) At the time of the new hardware purchase
B) Anytime during the hardware lifecycle
C) 10 days after the expiration of the HP base warranty
D) Upon renewal of the existing services agreement

4. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select two.)

A) HP Configuration Services
B) HP Priority Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services
E) HP Care Pack Services

5. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Deployment Services
C) HP Standard Contractual Services
D) HP Care Pack Services

Solutions: