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HP Selling HP PPS ServiceOne Services Sample Questions:

1. When do HP Post Warranty Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 30 days after the expiration of the warranty
C) within 10 days after the purchase of the hardware
D) within 10 days after purchasing the care pack

2. Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.)

A) Simplification
B) Protection
C) Cost savings
D) Trusted vendor
E) Security

3. A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources to cover PPS Services. The contract would include the following provisions:
1.Standard delivery requirements
2.Multi-vendor repair services
3.Multi-year contract
4.Quarterly payment
Which offer best matches this customer's needs?

A) HP Custom Contractual Services
B) HP Accidental Damage Protection
C) HP Standard Contractual Services
D) HP Care Pack Services

4. A customer is nearing the expiration of their existing service engagement. When asked about a renewal, they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review of their hardware inventory shows that it is no longer supported.
Which renewal option should you offer?

A) Upgrading with HP Contract
B) HP Post-Warranty Care Pack
C) Hardware Refresh
D) Purchasing an extended warranty

5. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services ensure that your equipment stays up and running.
B) HP Services allow you to choose from various options that best suit your needs.
C) HP standard warranty offers limited support for a short time period.
D) HP Services give you predictability and greater control of TCO.

Solutions: