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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which statement is true about customer challenges relating to productivity?

A) 90% of business leaders define distractions as IT's #1 challenge.
B) IT spends most of its time reacting to data breaches.
C) People who work remotely are half as productive as people who work in an office.
D) Business leaders define productivity as their IT department's number one priority.

2. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) extend with Post-Warranty Care Pack
B) extend with a standard or custom service contract
C) propose Accidental Damage Protection
D) protect new hardware with different HP Services

3. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Care Pack Central
B) HP Sales Central
C) HP Channel Services Network
D) HP Support Center

4. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Next Business Day Onsite and Installation
B) Accidental Damage Protection and Defective Media Retention
C) Accidental Damage Protection and Next Business Day Onsite Services
D) Configuration Services and Defective Media Retention

Solutions: