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HP HP2-I17 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Printing Portfolio Overview | 25% | - HP LaserJet and InkJet product families - Use cases and target customer segments - Key specifications and technologies |
| Customer Needs Analysis & Sales Process | 25% | - Identify customer printing requirements - Match products to business needs - Consultative sales approach |
| Competitive Positioning | 20% | - HP unique selling points - Comparison with competing solutions - Addressing competitive objections |
| Features, Benefits and Value Proposition | 30% | - Solutions differentiation and added value - Security, reliability and sustainability features - Cost-per-page and efficiency advantages |
HP Selling HP Printing Hardware 2020 Sample Questions:
An international advertising agency is looking to upgrade their printers but has limited space for new equipment. The agency produces high volumes of high-quality color images and full-bleed A3 brochures every month to share with their end users. Which HP solution should you recommend for this customer?
- A. HP LaserJet Enterprise printers use high-yield cartridges for high-volume printing and produce professional-quality documents without a large footprint.
- B. HP Managed Print Services (MPS) products are designed for space efficiency and price competitiveness with increased yield, duty cycle, and speed.
- C. Small footprint HP PageWide solutions feature fast print speeds to produce high black and color saturation for professional-quality color documents.
- D. HP ScanJet document capture solutions transform piles of paper into streamlined digital workflows for businesses of all sizes.
Match the HP toner type on the left with its description on the right.
* a) ColorSphere 3: Soft core of the toner particles helps toner melt quickly, hard shell reduces wear and maintains toner shape and size to support higher page yields
* b) Precision: Spherical size and shape of the toner particles allow for uniform charging and high transfer efficiency, resulting in more pages per cartridge
* c) EcoSmart: Engineered for high-speed printing and low energy consumption, Lower-melt toner for an average of 21% energy savings
* d) JetIntelligence: Low-melt toner contribute to HP sustainability initiatives through high-speed printing and low energy consumption
Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?
- A. Post-Warranty Care Pack services are available in one- and two-year increments.
- B. Care Pack services must be purchased during the life of the warranty on the product.
- C. Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
- D. Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
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