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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Governance - Continual Improvement - Service Value Chain - Guiding Principles |
| Topic 2: Key Concepts of Service Management | - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers - Products and Services |
| Topic 3: The Four Dimensions of Service Management | - Partners and Suppliers - Value Streams and Processes - Organizations and People - Information and Technology |
| Topic 4: ITIL Management Practices | - Service Management Practices Overview - General Management Practices Overview - Technical Management Practices Overview |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which activity focuses on minimizing the impact of incidents and disasters when they happen?
A) Operate
B) Support
C) Design
D) Transition
2. Which is the main form of service interaction between service consumers and digital services?
A) Delivery of goods
B) Transfer of goods
C) Access to resources
D) Service actions
3. Which type of service relationship typically focuses on support and efficiency through standardized services?
A) Collaborative relationship
B) Basic relationship
C) Cooperative relationship
D) Partner relationship
4. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
A) organizations
B) outcomes
C) relationships
D) services
5. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.
A) Known error
B) Event
C) Problem
D) Change
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
Elliot 
Hardy 
Hilary 
Georgia 
Leonard 
Ron 
Jenny 
Marguerite 
Beatrice 
Beulah 
Gwendolyn 
Adonis 
Beverly 
