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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When a company invests its profits to expand its manufacturing capability.
B) When Work-in-Progress is invoiced and released as cost.
C) Depreciation is much higher than amortization rates.
D) When Work-in-Progress is increasing rapidly.

2. What is the content of the Care Plan?

A) NSN contacts and Emergency escalation procedure.
B) Upgrades and updates schedules.
C) NSN Care contacts, map of power, CT organization chart.
D) Services, schedules, contacts, care procedures, customer installed base.

3. During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?

A) Nothing specific - deviations by default will be investigated by F&C controller and then F&C team will take all the corrective actions needed.
B) Ask the CT head to support in finding and correcting possible reasons.
C) Comment in the report that there have been wrong allocations.
D) Ask F&C to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.

4. Who needs to agree on the Care Plan?

A) Care Program Manager and CT Head.
B) Customer and CT Head.
C) Head of Care in region and Care Program Manager.
D) Care Program Manager and Customer.

5. Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

A) SWS Manager.
B) Care Program Manager.
C) CT Head.
D) HWS Manager.

Solutions: