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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been received from the Customer since the contract expired. How can Care service revenue be recognised in this case?

A) Revenue is collected to WIP (Work-in-progress) and recognised after the contract is signed.
B) Revenue cannot be recognised.
C) Revenue is recognised based on the expired contract on a monthly basis.
D) CT F&C decides how revenue is recognised.

2. Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?

A) Care Renewal Leader.
B) Care Program Manager.
C) Care Service Engagement Manager.
D) CT Head.

3. What standard response times for trouble resolution and technical query should be proposed to a new customer?

A) Customer requirements.
B) Response times which are defined in a Service Level Agreement between Care Services and Business Unit / Product Line.
C) Response times in other CTs in the same country.
D) Response times which are defined in the global Care Contract Template.

4. Which of the following is not included in the SPC rate?

A) Telephone costs.
B) Training costs.
C) Regional management overhead.
D) International travel.

5. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When a company invests its profits to expand its manufacturing capability.
B) When Work-in-Progress is invoiced and released as cost.
C) Depreciation is much higher than amortization rates.
D) When Work-in-Progress is increasing rapidly.

Solutions: